This custom process sends out a summary notification to each of the relevant users when there are any Jobs that are Overdue, that is, where the Job Due Date is in the past, relative to today's date.
This custom automation has been created by the FYI team, ready to be imported to use in your practice.
Importing this Custom Automation
Click here to download the file used to import this example Custom Process, ready for you to test and activate or customise to suit your practice (or download the file from the bottom of this article).
Note: If you are using Chrome as your browser, the link may not automatically download the zip file. You need to right-click on the download link above, select Copy link address and paste it into a new browser tab in the browser's URL field.
Creating the Custom Process
The following sections detail how to create this Custom Process directly, without using the Import feature.
- Create the Jobs List View that will Trigger the Process
- Add the Custom Process
- Add the Step for the Summary Notification
- Testing and Running the Process
- Set the Status of the Process to "Active"
- When the Summary Notification is triggered
Create the Jobs List View that will Trigger the Process
Set up a view for the Jobs list that will be used to trigger the Custom Process.
For this example:
- Display the Jobs list.
- Filter the Status column on as relevant for your practice such as "In Progress", "Pending Client Info", "At Review", etc.
- Set the Due Date column as "Past" relative to today's date.
- Save the View, for example, as "Overdue Jobs".
Add the Custom Process
The following is the Custom Process.
- The Name has been set as "Overdue Jobs Reminder". This name is included in the Notification in FYI and, depending on the user's settings, in the email notification that is sent.
- If required, add any additional description of the Process in the Description.
- The Trigger in the Process is set as "Schedule".
- The Schedule has been set, for example, as "1 week" to run the process every week and the Start Date has been set.
- The Filter Type is set as "Job - View Filter".
- The View is selected as the system view "Overdue Jobs".
- When sending notifications of the Jobs that are overdue, you would usually set this so Managers are sent further emails or notifications if the Job is still overdue. This means the Managers only have to refer to the last notification to see what they currently need to action. So for this process, you would remove the checkmark for Run Only Once Per Job. If you wanted to only send one notification, checkmark Run Only Once Per Job.
Add the Step for the Summary Notification
The following shows the Step for the Summary Notification.
For Notify User, this has been set to select the relative Manager.
If required, add a Custom Message that displays below the link in the notification and in the notification email.
Testing and Running the Process
When setting up a Custom Process, it is very important to test it to ensure it is working as expected. Refer to Testing Custom Processes.
Set the Status of the Process to "Active"
When you are ready, set the Status of the process to "Active".
When the Summary Notification is triggered
When the Summary Notification is triggered, the Manager receives a notification. Depending on the user's settings, this will also get sent as an email.
The email shows the number of Jobs that are overdue for the Manager to action.
The email includes a link that the Manager can click to go directly to the Jobs list automatically filtered to show only the Jobs that are overdue and where that user is selected as the Manager.
The link in the notification displays the Jobs list automatically set to the "Overdue Job Reminder" view filtered on the Manager name.
For examples of the notification and the email, and how the link is used, refer to Summary Notification in Reviewing and Approving Emails and Documents.