Why is there an active and an archived client showing for the same client, but only one client in Xero Practice Manager? Jann DiPaolo February 20, 2022 15:18 Updated Follow IssueFor practices integrated with Xero Practice Manager, there is an Active and an Archived client showing for the same client but there is only one client in Xero Practice Manager. CauseThis may occur if you have started a trial of FYI and have subsequently archived or deleted clients in Xero Practice Manager and then recreated a new client in Xero Practice Manager. FYI treats both deleted clients and archived clients as archived clients in FYI. SolutionIt is not possible to delete an archived or deleted client in FYI If you need to refile documents that have been incorrectly associated with an archived client, you can use the Merge Clients function. Refer to Merge Clients. Related articles Merge Clients Archived Clients Why is a new or edited Client Custom Field in Xero Practice Manager not showing straight away in FYI? How do I merge Clients where one has been archived in Xero Practice Manager? How can I save files to archived clients?