Why is there an active and an archived client showing for the same client, but only one client in Xero Practice Manager? Jann DiPaolo January 05, 2022 22:11 Updated Follow IssueThere is an Active and an Archived client showing for the same client but there is only one client in Xero Practice Manager. CauseThis may occur if you have started a trial of FYI and have subsequently archived or deleted clients in Xero Practice Manager and then recreated a new client in Xero Practice Manager. FYI treats both deleted clients and archived clients as archived clients in FYI. SolutionIt is not possible to delete an archived or deleted client in FYI If you need to refile documents that have been incorrectly associated with an archived client, you can use the Merge Clients function. Refer to Merge Clients. Related articles How do I merge Clients where one has been archived in Xero Practice Manager? Synchronising Clients, Staff, Jobs, Time, Tax Returns with Xero Practice Manager Creating a Copy of a Document Filing PDF Documents using the FYI Browser Extension How can I save files to archived clients? Comments 0 comments Article is closed for comments.