A Manager or Partner has been assigned to a job in Xero Practice Manager but when Xero Practice Manager syncs with FYI, the Manager/Partner is set to "Unassigned". Practice Activity shows the following message:
"Unable to assign job to users. Invalid staff identifier for manager assignment."
"Unable to assign job to users. Invalid staff identifier for partner assignment."
The FYI user account that shows as the Manager or Partner is linked to an account in Xero Practice Manager that has been deleted. FYI cannot update the Manager or Partner, and Xero Practice Manager cannot be updated as the user no longer exists.
Please contact the FYI Support Team at firstname.lastname@example.org and and provide details of the user account.