Administration

User Setup

• Preparing your Browser for FYI
• Individual Settings and Status
• Setting Defaults and Filing Defaults for your Own Login - My Settings
• Support Requests and Signing up to the FYI Support page
• FYI Desktop App
• FYI Browser Extension

Practice Setup

• Logging into FYI with an Email Alias set up using Magic Link
• Setting up an External User for FYI (IT Admin or Consultant)
• Optimising Remote Desktop to work with FYI

Setting up your FYI Account

• Subscribing to an FYI Plan
• OneDrive Admin Account
• Changing your Plan or your Billing Details
• Deleting your FYI Account

Practice Settings Admin

• Managing Practice Settings
• Managing Users
• Managing User Groups
• Managing Devices
• Managing Custom Fields
• Managing your Account and Displaying your FYI Invoices

See all 8 articles

Practice Settings Documents

• Managing Cabinets
• Managing Categories
• Managing Views
• Managing Job States
• Managing Tags

Refiling Documents and Export

• Bulk Export OneDrive
• Bulk Export

AutoFile, Client and Practice Filing Defaults

• AutoFile Settings and Defaults
• Setting Filing Defaults for a Client
• Setting Filing Defaults for your Practice
• Email AutoFile Exclusion CSV Import

Practice Maintenance

• Optimising your Practice Data
• End of Financial Year Housekeeping

Practice Activity

• Practice Activity

Practice Mergers and Splits

• Steps to follow for Practice Mergers and Splits
• Merger where the Practice being acquired has FYI but the Practice it is being merged into does not have FYI
• Merger of Two Practices that both use Xero Practice Manager and FYI
• Exporting Data for a Practice Merger or Split

Troubleshooting

• Issues Configuring FYI for Enterprise Practices
• Why are the FYI screens or the FYI icons not displaying as they should when using the Chrome browser?
• "Incorrect username or password" when logging in
• "User with email ... already exists" when adding a user
• "Failed to tokenise payment details. Please try again." when updating credit card details for your FYI subscription

FAQs - Practice Setup

• How can we change the order in which our Cabinets display?
• How can I change the order in which Categories or Category Options such as Year, display in the drawer and Filter Drawer?
• When deleting a Cabinet, why do I get a message about documents, users and clients assigned to the Cabinet?
• Is there security available to limit staff access to a specific client, other than through user groups?
• Can access to FYI be IP locked to stop documents being downloaded onto non company computers?
• Can I move a Category to a different Cabinet?

FAQs - Users

• Steps to Complete before Offboarding a Team Member or Making a User Inactive
• How can we update a user that was manually added in FYI to the Xero Practice Manager User?
• When adding a user, and they see a message that it needs to be approved, how do I approve this?

FAQs - FYI Desktop App

• FYI Desktop App FAQs
• Logging out of the FYI Desktop App
• "Windows protected your PC'' when installing FYI Desktop App
• Installing the FYI Desktop App for MSI installation
• "Could not find the resource "System.Core.resources"" when installing the latest update for FYI Desktop App
• "Key not valid for use in specified state" when opening FYI Desktop App

FAQs - Mergers, Splits and Franchises

• We are merging with another practice. How can we bring the FYI information in the two practices together?
• How do we export or import data for a practice split or a practice merger?
• I have access to two Xero Practice Manager accounts. How do I access these as two FYI accounts and can I use an alias in FYI?

FAQs - Domains and Tenants

• My practice is renaming our domain. How do I update our login details to the new addresses?
• My Practice is changing our Microsoft 365 Tenant. What do we do in FYI?

FAQs - Data, Archive, Bulk Export

• Where are the emails and documents being saved to?
• Where is the data located? Is it part of Microsoft 365 or something else?
• How is our data backed up, how often and how can we retrieve it?
• Is there an archive ability for documents after a particular time, say seven years and is this global or refinable?
• Can I bulk export my documents including metadata if I want to leave FYI?

FAQs - Security and Certification

• What is FYI's position regarding log4j security vulnerability?
• How Secure am I when working from home?
• Where are the FYI servers hosted and are you compliant with privacy law?
• What redundancy measures do you have in place?
• Does FYI comply with privacy requirements including GDPR?