Emails
Automatically capture and file client emails. Store centrally for the practice. Use email templates and more.
Overview
Creating and Sending Emails
- Sending Immediately or Saving a Draft
- Creating an Email in FYI
- Adding Attachments to an Email in FYI
- Creating an Email by Selecting Attachments in FYI
- Creating an Email from Outlook
- Creating Emails from Templates
Filing Emails from FYI
Filing Emails from Outlook
Emails with Attachments
Previewing, Opening and Editing Emails
Shared Mailboxes
Templates and Signatures for Email
- Introducing the Latest Version of FYI Email Templates
- Overview of Templates, Signatures and Merge Fields for Emails
- Creating Email Templates and Signatures
- Including Merge Fields in Email Templates and Signatures
- Formatting and Fonts in Email Templates and Signatures
- Creating the Email Signature using HTML and Adding Merge Fields
Troubleshooting
- People section does not show correct recipients if these are changed in Outlook before sending
- "We encountered an error calling Foundry" when filing email attachments
- "Unfileable attachment, upload via FYI web" when trying to view, file or open attached emails.
- "Cannot carry out your request" or "Oh no, we had a problem creating your document" when creating an email.
- "An error occurred uploading attachments" when Draft in Outlook email has large attachment(s)
- "Unfileable attachment, upload via FYI web" and attachment is titled "ATP Scan In Progress"
FAQs - Emails
- Why are emails not filing correctly, not being auto-filed or there are documents in my In Tray that I do not recognise?
- How can I use a Shared Mailbox?
- How does FYI handle emails with BCCs?
- Why are emails being automatically filed to the incorrect Cabinet or Category?
- When I generate a new email, is it best practice to start this in Outlook or FYI?
- What is the difference between the blue and white envelope icons that display in lists for emails?
FAQs - Additional FAQs in the Documents Section
FAQs - Filing Emails from FYI
FAQs - Filing and Editing Emails from Outlook
- How do I file emails from the online version of Outlook?
- Why does the FYI Drawer icon not appear in Outlook or is greyed out?
- Why is the Pin icon not available or not working in the FYI Drawer in Outlook?
- Why do I have to log into the FYI add-in continuously when using Outlook?
- In Outlook Online, why is the FYI add-in not refreshing properly or the filing details not correctly pre-filled?
- Why is the 'Filed in FYI' blue icon not showing in Outlook?
FAQs - Email Attachments
- Why are the email attachments not attached to the filed email?
- Why is the number of attachments in a "Draft in Outlook" email incomplete?
- How can I view an attachment in an email that is within a thread?
- Can I file an email and include and save the attachments within the email, rather than filing each attachment as a separate item?