Emails
Automatically capture and file client emails. Store centrally for the practice. Use email templates and more.
Overview
Creating and Sending Emails
Creating Emails with Attachments
Re-Opening Draft Emails, Replying To and Forwarding Emails
Filing Emails from FYI
Filing Emails from Outlook
Emails with Attachments
Previewing, Opening and Editing Emails
Shared Mailboxes
Templates and Signatures for Email
- Overview of Templates, Signatures and Merge Fields for Emails
- Creating Email Templates and Signatures
- Including Merge Fields in Email Templates and Signatures
- Formatting and Fonts in Email Templates and Signatures
- Formatting Custom Merge Fields in Email Templates
- Creating the Email Signature using HTML and Adding Merge Fields
- See all 8 articles
Troubleshooting
- My In Tray is taking a long time to load, or sometimes displays ERR
- Formatting is not retained when forwarding an email
- An email that has been filed or sent still shows a grey Draft icon
- Emails sent from FYI are not received by clients/recipients
- People section does not show correct recipients if these are changed in Outlook before sending
- When using bullets or numbering in an email Template, text in the list is overlapping
- See all 21 articles
FAQs - Emails
- Why are emails not filing correctly, not being auto-filed or there are documents in my In Tray that I do not recognise?
- How can I use a Shared Mailbox?
- How does FYI handle emails with BCCs?
- Why are emails being automatically filed to the incorrect Cabinet or Category?
- When I generate a new email, is it best practice to start this in Outlook or FYI?
- What is the difference between the blue and white envelope icons that display in lists for emails?
- See all 12 articles
FAQs - Additional FAQs in the Documents Section
FAQs - Filing Emails from FYI
- Why can't I see the File tool bar button in my In Tray?
- Why do emails not appear in my In Tray?
- Are unfiled emails that I delete from my In Tray shown in the Deleted Documents view?
- Why does the Draft Filed view show documents for users but those users do not have any documents in their In Tray?
- Why does the Draft Filed View not indicate which documents are in a particular user's In Tray?
FAQs - Filing and Editing Emails from Outlook
- How does FYI manage encrypted emails?
- How do I file emails from the online version of Outlook?
- Why does the FYI Drawer icon not appear in Outlook or is greyed out?
- When accessing the FYI Drawer in Outlook, why is the Pin icon not available or not working?
- Why do I have to login to the FYI Add-in continuously when using Outlook?
- In Outlook Online, why is the FYI Add-in not refreshing properly or the filing details not correctly pre-filled?
- See all 17 articles
FAQs - Email Attachments
- Why are the email attachments not attached to the filed email?
- Why is the number of attachments in a "Draft in Outlook" email incomplete?
- How can I view an attachment in an email that is within a thread?
- Can I file an email and include and save the attachments within the email, rather than filing each attachment as a separate item?
- If I use Upload or Drag and Drop to manually upload an email with attachments, why does it appear in FYI with no attachments?
FAQs - Email Templates and Signatures
- Why are active templates not showing in the Templates list when creating an email or using in an automation?
- Why do emails created from Templates and Signatures have incorrect formatting?
- Why are Merge Fields in an Email Template or Signature not working correctly?
- When using an Email Signature, why does the image for our logo not download and display when I open the email in Outlook?
- Why is the Salutation Merge Field being picked up from an incorrect Client Contact?
- How do we use Exclaimer for our email signature within FYI?
