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  1. FYI
  2. Administration
  3. Troubleshooting

Troubleshooting

  • Error FYI-2115: Email address already exists in another instance of FYI
  • Error "CompactToken parsing failed" display in Status tab or when opening documents
  • "Error getting PDF data, please reload extension" when using the FYI Browser extension
  • "Could not get TEMP directory" error displays when installing the FYI browser extension
  • Issues when bulk exporting using Cyberduck
  • Issues Configuring FYI for Enterprise Practices
  • Why are the FYI screens or the FYI icons not displaying as they should when using the Chrome browser?
  • "Incorrect username or password" when logging in
  • "User with email ... already exists" when adding a user
  • "Failed to tokenise payment details. Please try again." when updating credit card details for your FYI subscription
  • "Please enter a valid email address" displays when adding a user

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