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  1. FYI
  2. Emails
  3. Troubleshooting

Troubleshooting

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  • People section does not show correct recipients if these are changed in Outlook before sending
  • When using bullets or numbering in an email Template, text in the list is overlapping
  • When making changes to an Email Template or Signature using the HTML Code View, changes are not saved
  • "We encountered an error calling Foundry" when filing email attachments
  • "Unknown Email" and "This email is dated before your installation date" when opening emails in the In Tray
  • "Unfileable attachment, upload via FYI web" when trying to view, file or open attached emails.
  • "Cannot carry out your request" or "Oh no, we had a problem creating your document" when creating an email.
  • "An error occurred uploading attachments" when Draft in Outlook email has large attachment(s)
  • "Unfileable attachment, upload via FYI web" and attachment is titled "ATP Scan In Progress"
  • "Could not find attachments to save. Failed to verify user identity, please log out and back into FYI before trying again" when filing emails with attachments in Outlook desktop
  • "Waiting for the machines to run. The email will be uploaded at next synchronisation" in Outlook when trying to save an email to FYI after sending it
  • "We can't open '....' - It's possible the file is already open, or you don't have permission to open it. To check your permissions, right-click the file folder, then click Properties" when trying to access an email
  • "Message inaccessible due to invalid credentials, please re-login from web application and try again" why filing an email from the FYI drawer in Outlook
  • ''This email will not be filed, since the thread is set to removed'' in the FYI Drawer in Outlook when responding to an email
  • "FYI could not find this email saved with Microsoft. Thread filing details were not found" in the FYI Drawer in Outlook when filing a reply to an email
  • "This type of file can harm your computer. Do you want to keep onedrive.eml anyway?" when opening an email that has been exported
  • "Delivery has failed to these recipients or groups" when sending emails in FYI
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