Troubleshooting
- FYI is slow or does not load documents
- FYI is slow or does not load documents when working from the Philippines
- Delays when opening documents for Edit in Desktop
- Issues with Opening or Editing Documents in FYI
- How to edit a spreadsheet that opens as read-only
- Document does not open when selecting Edit in Browser due to FYI pop-up being blocked
- Unable to edit large files
- Changes made offline to a PowerPoint file not saved to FYI
- Documents are not syncing or do not automatically import from my OneDrive FYI - My Imports
- How to check if the OneDrive is permanently or often syncing
- Error when opening a Word document due to a corrupt file
- "Error assigning cabinet", "You do not have access to this document", "This document is saved to a secure cabinet or secure client" or "This document is saved to the Cabinet Name cabinet that you do not have access to" when filing an email or document
- "Sorry we couldn't find 'https://...." when opening documents for Edit in Desktop and for OneDrive Syncing
- "Login.microsoftonline.com refused to connect" when previewing Word and Excel documents in the FYI Drawer using Chrome
- "Unable to decrypt request, please re-authenticate" when trying to file a Word or Excel Spreadsheet document from Office
- "Could not find the document" or "Error loading documents"
- "Oh no... an error has occurred" due to FYI web app not automatically updating
- "Failed to verify user identity, please log out and back into FYI before trying again"
- "We found a problem with some content" when opening a document
- "Error creating document. Oh no, we had a problem creating your document" or "Cannot carry out your request" when creating a document
- "Sorry, we had to restart because this add-in wasn't responding" when loading or accessing the FYI Add-in
- "Please wait ..." when saving an editable PDF document
- "Microsoft Excel cannot access the file 'https://...."
- "Cant find project or library" Visual Basic error when macro enabled Excel workbook is unable to be saved
- ''My imports cannot finish syncing. Unable to retrieve documents; OneDrive resource locked...'' when syncing with OneDrive
- "We encountered an error opening your document" or "The resource could not be found" when opening documents
- "We can't open this workbook. It's set to only show certain named items, but they aren't in the workbook" when previewing a spreadsheet and blank worksheet when I edit
- "Upload Blocked We ran into a problem with this file and can't save any new changes. Please save a copy to avoid losing your work." when opening an Excel document
- "Cannot open the file... because the file format or file extension is not valid" when opening files that have been imported via FYI - My Imports
- "My imports cannot finish syncing. Request failed with status code 500" when syncing from FYI - My Imports AND the user status is showing all as green