Troubleshooting
- "Sorry we couldn't find 'https://...." when opening documents for Edit in Desktop and for OneDrive Syncing
- Delays when opening documents for Edit in Desktop
- Issues with Opening or Editing Documents in FYI
- How to edit a spreadsheet that opens as read-only
- Document does not open when selecting Edit in Browser due to FYI pop-up being blocked
- Incorrect date/time or region settings is causing incorrect date format, errors when opening documents or cannot view clients/documents
- Unable to edit large files
- Changes made offline to a PowerPoint file not saved to FYI
- Documents are not syncing or do not automatically import from my OneDrive FYI - My Imports
- Cannot create an Office document, it just seemed to hang
- How to check if the OneDrive is permanently or often syncing
- "Unable to decrypt request, please re-authenticate" when trying to file a Word or Excel Spreadsheet document from Office
- "Could not find the document" or "Error loading documents"
- "Oh no... an error has occurred" due to FYI web app not automatically updating
- "Failed to verify user identity, please log out and back into FYI before trying again"
- "We found a problem with some content" when opening a document
- "Error creating document. Oh no, we had a problem creating your document" or "Cannot carry out your request" when creating a document
- "Please wait ..." when saving an editable PDF document
- "Microsoft Excel cannot access the file 'https://...."
- ''My imports cannot finish syncing. Unable to retrieve documents; OneDrive resource locked...'' when syncing with OneDrive
- "We encountered an error opening your document" or "The resource could not be found" when opening documents
- "We can't open this workbook. It's set to only show certain named items, but they aren't in the workbook" when previewing a spreasheet and blank worksheet when I edit
- "Upload Blocked We ran into a problem with this file and can't save any new changes. Please save a copy to avoid losing your work." when opening an Excel document
- "My imports cannot finish syncing. Request failed with status code 500" when syncing from FYI - My Imports AND the user status is showing all as green
- "There are network issues stopping us from opening your document" when editing a word document on the desktop
- "Excel.exe - Bad Image" when opening Outlook or exporting Excel from FYI