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Troubleshooting

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  • Documents are opening as read-only
  • FYI is slow or does not load documents
  • FYI is slow or does not load documents when working from the Philippines
  • Delays when opening documents for Edit in Desktop
  • Issues with Opening or Editing Documents in FYI
  • How to edit a spreadsheet that opens as read-only
  • Document does not open when selecting Edit in Browser due to FYI pop-up being blocked
  • Unable to edit large files
  • Changes made offline to a PowerPoint file not saved to FYI
  • Documents are not syncing or do not automatically import from my OneDrive FYI - My Imports
  • How to check if the OneDrive is permanently or often syncing
  • Error when opening a Word document due to a corrupt file
  • "Error assigning cabinet", "You do not have access to this document", "This document is saved to a secure cabinet or secure client" or "This document is saved to the Cabinet Name cabinet that you do not have access to" when filing an email or document
  • In FYI "Sorry we couldn't find 'https://...." when opening documents for Edit in Desktop and for OneDrive Syncing
  • "Login.microsoftonline.com refused to connect" when previewing Word and Excel documents in the FYI Drawer using Chrome
  • "Unable to decrypt request, please re-authenticate" when trying to file a Word or Excel Spreadsheet document from Office
  • "Could not find the document" or "Error loading documents"
  • "Oh no... an error has occurred" due to FYI web app not automatically updating
  • "Failed to verify user identity, please log out and back into FYI before trying again"
  • "We found a problem with some content" when opening a document
  • "We can't upload or download your changes because your cached credentials have expired" when editing an Office document
  • "Error creating document. Oh no, we had a problem creating your document" or "Cannot carry out your request" when creating a document
  • "Sorry, we had to restart because this add-in wasn't responding" when loading or accessing the FYI Add-in
  • "Cannot start the source application for this object" when opening an embedded PDF in an Excel file
  • "Please wait ..." when saving an editable PDF document
  • "This access token is not valid on this endpoint" when previewing or reading a PDF
  • "Microsoft Excel cannot access the file 'https://...."
  • "This workbook contains links to one or more external sources that could be unsafe" when uploading an Excel file
  • "Cant find project or library" Visual Basic error when macro enabled Excel workbook is unable to be saved
  • ''My imports cannot finish syncing. Unable to retrieve documents; OneDrive resource locked...'' when syncing with OneDrive
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