Troubleshooting
- FYI Office or Outlook Add-in not loading or failing to login
- Cannot access any type of document in FYI
- Error when opening documents caused by incorrect date/time setting on desktop computer
- Collaborate using OneDrive is creating an email with a secure link that is inactive
- FYI Add-in does not appear in Excel
- Cannot open a document, error "We found a problem with some content"
- Duplication of archived Client with the same name as an active Client
- Issues with Opening or Editing Documents in FYI
- How to edit a spreadsheet that opens as read-only
- Document does not open when selecting Edit in Browser
- Unable to edit large files
- Addressee is not showing in FYI Template
- Error message "Cannot carry out your request" or "Oh no, we had a problem creating your document" when creating a document.
- Error message when saving an editable PDF document