Troubleshooting
- Issues with Opening or Editing Documents in FYI
- How to edit a spreadsheet that opens as read-only
- Document does not open when selecting Edit in Browser
- Unable to edit large files
- Documents are not syncing or do not automatically import from my OneDrive FYI - My Imports
- How to check if the OneDrive is permanently or often syncing
- Error "Sorry we couldn't find 'https://...." when opening documents for Edit in Desktop and for OneDrive Syncing
- Error "Could not find the document" or "Error loading documents"
- Error "Oh no... an error has occurred" due to FYI web app not automatically updating
- Error or incorrect date format when opening documents caused by incorrect date/time or region settings
- Error "We found a problem with some content" when opening a document
- Error "Error creating document. Oh no, we had a problem creating your document" or "Cannot carry out your request" when creating a document
- Error "Please wait ..." when saving an editable PDF document
- Error "Microsoft Excel cannot access the file 'https://...."
- Error ''My imports cannot finish syncing. Unable to retrieve documents; OneDrive resource locked...'' when syncing with OneDrive