- Excel shuts down when multiple spreadsheets have been opened for editing
- "Officeapps.live.com's server IP address could not be found" when previewing a document
- Screen is blank when opening and reading a Word Document
- Error "Connection was reset" when trying to preview an Email or Document
- "The permissions on this file were updated and you no longer have rights to view this file"
- Cannot save workbook - "Errors were detected while saving (filename)"
- Error "External sharing is disabled for (organisation link)" is displayed when viewing a document
- Error "could not open file because it is not a supported file type or the file has been damaged"
- Editing an Office Document requests an email address and doesn't open the document
- Microsoft Edge displays "Open this file" or "Report file as unsafe" pop-up when editing a document
- Documents are opening as read-only
- "Can't use work content here" when uploading documents
- FYI is slow or does not load documents
- Troubleshooting editing Excel and Word documents on the desktop using OneDrive
- FYI is slow or does not load documents when working from the Philippines
- Delays when opening documents for Edit in Desktop
- Investigate Issues with Opening or Editing Documents in FYI by Testing OneDrive
- How to edit a spreadsheet that opens as read-only
- Document does not open when selecting Edit in Browser due to FYI pop-up being blocked
- Changes made offline to a PowerPoint file not saved to FYI
- Documents are not syncing or do not automatically import from my OneDrive FYI - My Imports
- How to check if the OneDrive is permanently or often syncing
- Errors opening Word documents - unreadable content, error uploading, or experienced an error
- Errors when Accessing or Filing a Document
- Error "Sorry we couldn't find 'https://...." or "Can't Open File" when opening documents for Edit in Desktop and for OneDrive Syncing
- "Login.microsoftonline.com refused to connect" when previewing Word and Excel documents in the FYI Drawer using Chrome
- "Unable to decrypt request, please re-authenticate" when trying to file a Word or Excel Spreadsheet document from Office
- "Could not find the document" or "Error loading documents"
- "Oh no... an error has occurred" due to FYI web app not automatically updating
- "Failed to verify user identity, please log out and back into FYI before trying again"
Help Centre
/hc/en-us/categories/360001063892-Getting-Started
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Getting Started
Start a free trial, navigate FYI, learn the essentials.
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/hc/en-us/categories/360002374291
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Learning Resources
Access our library of video tutorials, training webinars and masterclasses.
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/hc/en-us/categories/360003063191
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Onboarding
Configure FYI, migrate your documents and onboard your team.
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/hc/en-us/categories/360000958432
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Platform Admin
Setup and configure users, practice settings, manage your FYI plan and more.
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https://fyi.app/automation-library/
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Automation Library
Ready-to-go automations for a range of processes used in practices.
new collaborate, automation, merge fields, in tray, sync