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Troubleshooting

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  • Issues with Opening or Editing Documents in FYI
  • How to edit a spreadsheet that opens as read-only
  • Document does not open when selecting Edit in Browser
  • Unable to edit large files
  • Documents are not syncing or do not automatically import from my OneDrive FYI - My Imports
  • How to check if the OneDrive is permanently or often syncing
  • Error "Sorry we couldn't find 'https://...." when opening documents for Edit in Desktop and for OneDrive Syncing
  • Error "Could not find the document" or "Error loading documents"
  • Error "Oh no... an error has occurred" due to FYI web app not automatically updating
  • Error or incorrect date format when opening documents caused by incorrect date/time or region settings
  • Error "We found a problem with some content" when opening a document
  • Error "Error creating document. Oh no, we had a problem creating your document" or "Cannot carry out your request" when creating a document
  • Error "Please wait ..." when saving an editable PDF document
  • Error "Microsoft Excel cannot access the file 'https://...."
  • Error ''My imports cannot finish syncing. Unable to retrieve documents; OneDrive resource locked...'' when syncing with OneDrive
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