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  1. FYI
  2. Process Automation
  3. Troubleshooting

Troubleshooting

  • "The Step cannot be removed as other steps depend on it" when deleting an automation step
  • Automation ran without being attached to a job
  • "An error occurred when creating the document using a template" when creating a document from an Automation Process
  • Difficulty syncing clients in Xero Practice Manager to FYI
  • "Error calling foundry: Request failed with status code 500" or ".. with status code 502" when running an Automation Process
  • "Error calling foundry: request failed with status code 403' when sending an email from an Automation Process
  • "There was potentially an error uploading this document" when creating a document from an Automation Process
  • "Error loading documents" when clicking a link from an FYI Summary Notification
  • "Unable to create email: no recipient specified in process step available" when creating an email from an Automation Process
  • "Could not find task" in the Automation Process History
  • "This email could not be sent immediately as the sender was denied permission to create the email in Outlook Online" when sending an email from an Automation Process
  • "Specified sender unavailable, creating as draft under process owner user" when creating an email from an Automation Process

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