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  1. FYI
  2. Getting Started
  3. Troubleshooting

Troubleshooting

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  • General Troubleshooting - checking your Status page
  • FYI Add-in for Office or Outlook not loading or failing to login - desktop computer
  • Error "No active user for ..." when logging into FYI
  • How to find emails, documents, attachments, clients or tasks that are missing or not showing
  • I'm working from home and have a problem logging in, accessing documents or working with documents
  • Alternate Xero login for FYI
  • Reloading/Refreshing to update changes to settings, views and templates
  • Error "We could not find a user for your email" when logging in to FYI. Daylight Saving issue.
  • Error "This add-in could not be started. Close this dialog to ignore the problem or click “Restart” to try again.."
  • Checking the latest version of the FYI web app
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