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General Troubleshooting - checking your Status page
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FYI Add-in for Office or Outlook not loading, failing to login or running slow - desktop computer
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FYI Add-in is not working in Outlook or Office online. Browser settings are blocking third-party cookies
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I do not see a feature, or there is a button is missing on the FYI screen
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How to find emails, documents, attachments, clients or tasks that are missing or not showing
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Additions and changes made to FYI settings, practice settings, views, templates are missing or not showing
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Incorrect date/time or region settings is causing incorrect date format, errors when logging in, opening documents or cannot view clients/documents
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I'm working from home and have a problem logging in, accessing documents or working with documents
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Alternate Xero login for FYI
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"No active user for ..." when logging into FYI
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"This add-in could not be started. Close this dialog to ignore the problem or click “Restart” to try again."
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''An error occurred connecting your account'' when logging into FYI
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"This username may be incorrect. Make sure you typed it correctly. Otherwise contact your admin" when signing in to Microsoft
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Checking the latest version of the FYI web app
