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  1. FYI
  2. Getting Started
  3. Troubleshooting

Troubleshooting

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  • General Troubleshooting - checking your Status page
  • FYI Add-in for Office or Outlook not loading, failing to login or running slow - desktop computer
  • FYI Add-in is not working in Outlook or Office online. Browser settings are blocking third-party cookies
  • I do not see a feature, or there is a button is missing on the FYI screen
  • How to find emails, documents, attachments, clients or tasks that are missing or not showing
  • Additions and changes made to FYI settings, practice settings, views, templates are missing or not showing
  • Incorrect date/time or region settings is causing incorrect date format, errors when logging in, opening documents or cannot view clients/documents
  • I'm working from home and have a problem logging in, accessing documents or working with documents
  • Alternate Xero login for FYI
  • "No active user for ..." when logging into FYI
  • "This add-in could not be started. Close this dialog to ignore the problem or click “Restart” to try again."
  • ''An error occurred connecting your account'' when logging into FYI
  • "This username may be incorrect. Make sure you typed it correctly. Or contact your admin" when signing in to Microsoft
  • Checking the latest version of the FYI web app
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