Troubleshooting
- General Troubleshooting - checking your Status page
- FYI Add-in for Office or Outlook not loading or failing to login - desktop computer
- Error "No active user for ..." when logging into FYI
- How to find emails, documents, attachments, clients or tasks that are missing or not showing
- I'm working from home and have a problem logging in, accessing documents or working with documents
- Alternate Xero login for FYI
- Reloading/Refreshing to update changes to settings, views and templates
- Error "We could not find a user for your email" when logging in to FYI. Daylight Saving issue.
- Error "This add-in could not be started. Close this dialog to ignore the problem or click “Restart” to try again.."
- Checking the latest version of the FYI web app