Troubleshooting
- General Troubleshooting - checking your Status page
- FYI Add-in for Office or Outlook not loading or failing to login - desktop computer
- "No active user for ..." when logging into FYI
- I do not see a feature, or there is a button is missing on the FYI screen
- How to find emails, documents, attachments, clients or tasks that are missing or not showing
- Additions and changes made to FYI settings, practice settings, views, templates are missing or not showing
- Alternate Xero login for FYI
- I'm working from home and have a problem logging in, accessing documents or working with documents
- "We could not find a user for your email" when logging in to FYI. Daylight Saving issue.
- "This add-in could not be started. Close this dialog to ignore the problem or click “Restart” to try again.."
- ''An error occurred connecting your account'' when logging into FYI
- Checking the latest version of the FYI web app