-
General Troubleshooting - checking your Status page
-
FYI Add-in for Office or Outlook not loading, failing to login or running slow - desktop computer
-
FYI Add-in is not working or only shows a blank window in Outlook or Office online
-
I do not see a feature, or there is a button missing on the FYI screen
-
How to find emails, documents, attachments, clients or tasks that are missing or not showing
-
Additions and changes made to FYI settings, practice settings, views, templates are missing or not showing
-
Incorrect date/time or region settings is causing incorrect date format, errors when logging in, opening documents or cannot view clients/documents
-
I'm working from home and have a problem logging in, accessing documents or working with documents
-
Alternate Xero login for FYI
-
"No active user for ..." when logging into FYI
-
"This add-in could not be started. Close this dialog to ignore the problem or click “Restart” to try again."
-
''An error occurred connecting your account'' when logging into FYI
-
"This username may be incorrect. Make sure you typed it correctly. Or contact your admin" when signing in to Microsoft
-
Checking the latest version of the FYI web app
