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  3. FAQs - Filing and Editing Emails from Outlook

FAQs - Filing and Editing Emails from Outlook

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  • How do I file emails from the online version of Outlook?
  • Why does the FYI Drawer icon not appear in Outlook or is greyed out?
  • When accessing the FYI Drawer in Outlook, why is the Pin icon not available or not working?
  • Why do I have to login to the FYI Add-in continuously when using Outlook?
  • In Outlook Online, why is the FYI Add-in not refreshing properly or the filing details not correctly pre-filled?
  • How do I logout of the FYI Drawer from Outlook? I have accidentally logged in with the wrong account.
  • Why is the 'Filed in FYI' blue icon not showing in Outlook?
  • Why does the blue 'Filed in FYI" icon not show up in Outlook even though the email has been filed in FYI?
  • How do I remove the blue "Filed in FYI" category from emails in my Outlook Inbox and Sent folders?
  • How can I move filed emails out of the Inbox or Sent Items folder in Outlook and still maintain the 'Filed in FYI' category?
  • Why are Emails I edit in Outlook not updating in FYI?
  • Why is the FYI Drawer displaying incorrect client and filing defaults?
  • Why is my FYI - Drafts folder in Outlook missing or I cannot find it?
  • Why is Outlook displaying incorrect content in emails?
  • Why is an email I filed in FYI not appearing in my Inbox?
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