Troubleshooting
- Inviting a client to Collaborate displays error "Failed to Add Users"
- OneDrive synchronisation failed with an authorisation error
- Troubleshooting editing Excel and Word documents on the desktop using OneDrive
- Troubleshooting initial issues with Shared Documents or Shared Folders
- Collaborate using OneDrive - Errors clients may receive when accessing secure links
- Collaborate using OneDrive - Secure Link is Inactive
- My client is a Guest User in our Microsoft 365 account and cannot use document links
- "Error encountered setting up your OneDrive account. Some functionality will not work. Please check you have OneDrive enabled"
- "Error creating document. FYI could not connect with OneDrive, please logout of FYI and try again"
- "Error creating email. Microsoft rejected your authentication" when sharing a document with the client via Collaborate
- "Tenant does not have a SPO license" when editing documents in OneDrive
- "Incorrect account type for OneDrive detected (personal)" displayed when viewing Status in FYI
- "Error creating email. The resource could not be found. If the issue persists please check your status in My Settings" when sending an email via FYI collaborate with attachments using OneDrive as the attachment method
- Configuring a Data Retention Policy for your Practice OneDrive