Troubleshooting

OneDrive synchronisation failed with an authorisation error
Troubleshooting initial issues with Shared Documents or Shared Folders
Collaborate using OneDrive - Errors clients may receive when accessing secure links
Collaborate using OneDrive - Secure Link is Inactive
My client is a Guest User in our Microsoft 365 account and cannot use document links
"Error encountered setting up your OneDrive account. Some functionality will not work. Please check you have OneDrive enabled"
"Error creating document. FYI could not connect with OneDrive, please logout of FYI and try again"
"Error creating email. Microsoft rejected your authentication" when sharing a document with the client via Collaborate
"Tenant does not have a SPO license" when editing documents in OneDrive
"Incorrect account type for OneDrive detected (personal)" displayed when viewing Status in FYI
"Error creating email. The resource could not be found. If the issue persists please check your status in My Settings" when sending an email via FYI collaborate with attachments using OneDrive as the attachment method
Configuring a Data Retention Policy for your Practice OneDrive

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