FYI Help Center home page
Submit a request
Sign in
  1. FYI
  2. Apps and Integrations
  3. Troubleshooting

Troubleshooting

Follow New articles New articles and comments
  • Occasional Delays in Syncing with Xero Practice Manager due to Xero's new oAuth
  • FYI Add-in for Office or Outlook not loading or failing to login - Remote Desktop or Terminal Server
  • Clicking a link to open a Job or Client in Xero Practice Manager displays a "My Portal" page
  • Occasional Delays in Syncing with Xero Practice Manager 
  • "Could not find connection details for BGL, but a BGL automation is enabled" and BGL integration is not running.
  • "You don't have access to connect to any Xero Practice Manager Accounts” when connecting FYI to XPM
  • "Error posting envelope to Annature: Documents exceed the maximum allowed file size of 30 mb"
  • "Invalid authentication with NowInfinity, please reconnect app" in Process History
  • "Error posting envelope to DocuSign. One or both of Username and Password are invalid. Invalid access token"
  • "Invalid getting available companies" for the process BGL Corporate Documents & ASIC Statements - Import & AutoFile
  • "Error posting envelope to FuseSign: {"Message":"One or more errors occurred"}
  • "Error connecting to AdobeSign with response "Your product edition does not support account scopes" when integrating Adobe Sign with FYI
  • "Error connecting to AdobeSign with response "Only account admins can approve account scopes" when integrating Adobe Sign with FYI
  • "Error authenticating with Annature: Authentication token deactivated" when reconnecting our Annature app in FYI
  • "Cannot have multiple recipients with the same email address" when sending a document pack via FuseSign
  • "Bundle cannot have recipients who share the same email" when sending FuseSign document bundle
  • ''An error occurred requesting NowInfinity integration. Please check your credentials and try again.'' error when connecting the NowInfinity app to FYI
  • "Error calling NowInfinity, we will try again later" when a NowInfinity Automation Process ran
  • Zapier Error: “Bargle! There was a problem with the data returned from this step! Please contact support.”
  • "A previous integration action was not complete.You cannot start a new integration action" when connecting the integration with myprosperity
FYI