Troubleshooting
- Occasional Delays in Syncing with Xero Practice Manager due to Xero's new oAuth
- FYI Add-in for Office or Outlook not loading or failing to login - Remote Desktop or Terminal Server
- Clicking a link to open a Job or Client in Xero Practice Manager displays a "My Portal" page
- Occasional Delays in Syncing with Xero Practice Manager
- "Could not find connection details for BGL, but a BGL automation is enabled" and BGL integration is not running.
- "You don't have access to connect to any Xero Practice Manager Accounts” when connecting FYI to XPM
- "Error posting envelope to Annature: Documents exceed the maximum allowed file size of 30 mb"
- "Invalid authentication with NowInfinity, please reconnect app" in Process History
- "Error posting envelope to DocuSign. One or both of Username and Password are invalid. Invalid access token"
- "Invalid getting available companies" for the process BGL ASIC Statement & Resolution - Import & AutoFile
- "Error posting envelope to FuseSign: {"Message":"One or more errors occurred"}
- "Error connecting to AdobeSign with response "Your product edition does not support account scopes" when integrating Adobe Sign with FYI
- "Error authenticating with Annature: Authentication token deactivated" when reconnecting our Annature app in FYI
- "Cannot have multiple recipients with the same email address" when sending a document pack via FuseSign
- "Bundle cannot have recipients who share the same email" when sending FuseSign document bundle
- ''An error occurred requesting NowInfinity integration. Please check your credentials and try again.'' error when connecting the NowInfinity app to FYI
- Zapier Error: “Bargle! There was a problem with the data returned from this step! Please contact support.”