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  1. FYI
  2. Jobs and Time
  3. Troubleshooting

Troubleshooting

  • Job was updated in XPM, but the changes aren't displayed in FYI
  • "Error saving Timesheet"
  • Error exporting client or job details - Invalid custom field identifier
  • Duplicate jobs created and error "duplicate key value violates unique constraint" error
  • "Error exporting job state.... - Unknown Error" when doing a bulk update of Job States
  • "Error exporting job state ... Invalid state code"
  • "Error exporting job state - Invalid job identifier" or "Unable to assign job to users - Invalid job identifier" when assigning jobs
  • "Error updating job state - Change to state not accepted by XPM" displayed in Practice Activity when updating a Job in FYI
  • "Error updating job state - Invalid task identifier" when a Workflow Task is updated in FYI but Task has been deleted in Xero Practice Manager
  • "Time cannot be entered against a completed job" shown in Practice Activity when submitting Time entries
  • "The time sheet for this period is already submitted" shown in Practice Activity when submitting a Time entry in FYI
  • "Unable to assign job to users - Invalid staff identifier" shown in Practice Activity when assigning a Manager or Partner to a Job in Xero Practice Manager
  • "Error creating a job in XPM - The Job number xxxx has already been allocated" when creating a Job in FYI
  • "Error submitting time entry - The current state of job... does not allow Time Sheets to be entered" shown in Practice Activity when submitting Time entries

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